Data Processing Issues
Incident Report for Magento Business Intelligence
The SSH tunneling issue was resolved, and new data has been syncing as expected since this morning. If data on dashboards has not refreshed yet, please wait for the ongoing update cycle to complete.

If data is still stale tomorrow morning, please reach out to and we can take a look.
Posted over 1 year ago. Jul 20, 2017 - 21:17 UTC
We experienced an issue with SSH tunneling between yesterday afternoon and this morning. New data was not synced for any databases connected to RJMetrics using SSH. Dashboards using data from these databases will experience some stale data.

We have resolved the underlying issue and data will begin to sync normally. If you have any questions, please contact to let us know.
Posted over 1 year ago. Jul 20, 2017 - 14:09 UTC